Publication Type
Journal Article
Version
publishedVersion
Publication Date
11-2023
Abstract
The COVID-19 pandemic has brought critical changes to job demands and resources, which in turn affect employee motivation and outcomes. This study explores how COVID-19–induced work intensity and COVID-19–related organizational support influence public service motivation (PSM) and job satisfaction. Using survey data from a nationally representative sample of 1,430 South Korean central government employees collected during the pandemic (May–June 2020), we find that COVID-19–induced work intensity is positively associated with PSM, which in turn has a positive association with job satisfaction. We also find that COVID-19–related organizational support has both direct and indirect associations with job satisfaction through PSM. These findings underscore the importance of organizational support in times of widespread crisis and invite further investigation of PSM during the COVID-19 pandemic using an institutional approach to PSM.
Keywords
COVID-19, Job demands, Resources theory, Public service motivation, Job satisfaction
Discipline
Political Science | Public Health | Public Policy
Research Areas
Political Science
Publication
Public Personnel Management
First Page
1
Last Page
28
ISSN
0091-0260
Identifier
10.1177/00910260231207
Publisher
SAGE Publications
Citation
LEE, Seulki, & NA, Chongmin.(2023). Public service motivation and job satisfaction amid COVID-19: Exploring the effects of work environment changes. Public Personnel Management, , 1-28.
Available at: https://ink.library.smu.edu.sg/soss_research/3897
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1177/00910260231207