Publication Type

Journal Article

Version

publishedVersion

Publication Date

10-2023

Abstract

In recent years, public service delivery models have changed to include non-state actors and cross-sector collaboration as service providers. Using a survey experiment, we investigate if service providers’ sector (including single-sector and cross-sector providers) and their performance information shape public perceptions of their legitimacy. We find that cross-sector collaboration does not produce legitimacy gains over traditional public service provision. While providers’ sector has overall little impact on legitimacy perceptions, we find an anti-for-profit sector bias regarding value-laden aspects of perceived legitimacy. Additionally, performance information affects legitimacy perceptions. These findings have implications for legitimacy build-ing in contemporary governance settings.

Keywords

Government legitimacy, Sector bias, Cross-sector collaboration, Survey experiment

Discipline

Political Science | Public Affairs, Public Policy and Public Administration

Research Areas

Political Science

Publication

Public Management Review

ISSN

1471-9037

Identifier

10.1080/14719037.2023.2273316

Publisher

Taylor and Francis Group

Additional URL

https://doi.org/10.1080/14719037.2023.2273316

Share

COinS