The interpersonal effects of emotional expressions with both and single valences on work-related satisfaction: An examination of emotions and perceived openness as mediators

Author

Ming-hong TSAI, Singapore Management UniversityFollow

Publication Type

Journal Article

Version

submittedVersion

Publication Date

3-2024

Abstract

Work-related satisfaction has critical benefits. To predict work-related satisfaction, we investigated how a counterpart’s expressions of emotional complexity (both positive and negative emotions), positive emotions, and negative emotions influenced a perceiver’s work-related satisfaction during discussions over different work-relevant ideas. We conducted a three-wave coworker survey (N = 529) and an experiment with a confederate as a task partner (N = 378). The results consistently showed significant positive impacts of a counterpart’s emotional complexity and positive emotion expressions on a perceiver’s work-related satisfaction by enhancing the perceiver’s positive emotions and evaluation of the counterpart’s openness. Conversely, a counterpart’s negative emotion expression significantly decreased a perceiver’s work-related satisfaction by reducing perceived counterpart openness. We also did not find a perceiver’s negative emotion as a significant mediator of the associations between the three emotional expressions and work-related satisfaction. Therefore, our investigation highlights similar positive effects of emotional complexity and positive emotion expressions and suggests that an expression of both positive and negative emotions promotes satisfaction by enhancing positive emotions and openness perception.

Keywords

Emotional expression, Emotional complexity, Openness, Emotions, Work-related satisfaction

Discipline

Industrial and Organizational Psychology | Organizational Behavior and Theory

Research Areas

Psychology

Publication

Cognition and Emotion

Volume

38

Issue

3

First Page

361

Last Page

377

ISSN

0269-9931

Identifier

10.1080/02699931.2023.2299981

Publisher

Taylor and Francis

Citation

TSAI, Ming-hong.(2024). The interpersonal effects of emotional expressions with both and single valences on work-related satisfaction: An examination of emotions and perceived openness as mediators. Cognition and Emotion, 38(3), 361-377.

Available at: https://ink.library.smu.edu.sg/soss_research/3882

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1080/02699931.2023.2299981