Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
8-2024
Abstract
In the evolving landscape of Enterprise Resource Planning (ERP) systems, integrating gamification shows promise for enhancing user training and education. However, empirical research on gamification's effect on intrinsic motivation in using ERP is limited. Hence, we examined the intrinsic motivational effects of a gamified ERP environment in this research. We created a Gamified Web Application linked to SAP ERP to investigate how gamification affects users' behavioral intention. Leveraging self-determination theory, we examined the influence of perceived competence, autonomy, and relatedness on usage intent. In a controlled experiment with 63 participants, data collected via survey revealed that gamification enhances perceived competence, which substantially influences the intention to use ERP. Additionally, we found that competence fully mediates the relationship between gamification and behavioral intention. This research underscores the role of gamification in addressing the persistent challenge of user adoption by enhancing the perceived competence of users consequently, influencing users' behavioral intentions toward continued use.
Keywords
ERP, gamification, intrinsic motivation, self-determination theory, behavioral intention, SAP
Discipline
Databases and Information Systems | Management Information Systems
Research Areas
Data Science and Engineering
Publication
Americas Conference on Information Systems 2024: Salt Lake City, UT, August 15-17: Proceedings
First Page
1
Last Page
10
Publisher
AIS
City or Country
Salt Lake City, Utah
Citation
ADEBORNA, Esi; NAH, Fiona Fui-hoon; and MOTIWALLA, Luvai.
Gamification in ERP systems: A study on intrinsic motivation and user behavioral intentions. (2024). Americas Conference on Information Systems 2024: Salt Lake City, UT, August 15-17: Proceedings. 1-10.
Available at: https://ink.library.smu.edu.sg/sis_research/9994
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://aisel.aisnet.org/amcis2024/sig_hci/sig_hci/11/
