A study of web users' waiting time
Publication Type
Book Chapter
Publication Date
1-2002
Abstract
The explosive expansion of the World Wide Web (WWW) is the biggest event in the Internet. Since its public introduction in 1991, the WWW has become an important channel for electronic commerce, information access, and publication. However, the long waiting time for accessing web pages has become a critical issue, especially with the popularity of multimedia technology and the exponential increase in the number of Web users. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, there is still the need to carry out fundamental research to investigate what constitutes an acceptable waiting time for a typical WWW user. This research not only evaluates Nielsen’s hypothesis of 15 seconds as the maximum waiting time of WWW users, but also provides approximate distributions of waiting time of WWW users.
Discipline
Databases and Information Systems
Research Areas
Information Systems and Management
Publication
Intelligent Support Systems Technology: Knowledge Management
Editor
SUGUMARAN, V.
First Page
145
Last Page
152
Identifier
10.4018/978-1-931777-00-1.ch011
Publisher
IRM Press
Citation
NAH, Fiona Fui-hoon.
A study of web users' waiting time. (2002). Intelligent Support Systems Technology: Knowledge Management. 145-152.
Available at: https://ink.library.smu.edu.sg/sis_research/9987
Additional URL
https://doi.org/10.4018/978-1-931777-00-1.ch011
