Publication Type

Journal Article

Version

acceptedVersion

Publication Date

12-2001

Abstract

A multiple case study approach was employed to identify maintenance activities pertaining to enterprise resource planning (ERP) implementation, classify them into maintenance categories, and assess their relative frequency at various stages of the ERP maintenance lifecycle. Five maintenance categories (corrective, adaptive, perfective, preventive, user support) were identified from a review of the literature on software maintenance. A new category pertaining to ‘communication, coordination and knowledge exchange with external parties’ and herein labeled ‘external parties’ is introduced to highlight the supporting role of external parties in ERP maintenance. This category includes reporting problems to vendors and consultants, tracking their progress towards problem resolution, and coordinating work and relations with vendors, consultants, and external user-organizations. This study also highlights some differences between maintenance trends of ERP versus traditional systems.

Keywords

enterprise resource planning, software maintenance lifecycle, maintenance trends

Discipline

Databases and Information Systems | Software Engineering

Research Areas

Data Science and Engineering

Publication

Journal of Software Maintenance and Evolution

Volume

13

Issue

6

First Page

399

Last Page

414

ISSN

1532-060X

Identifier

10.1002/smr.239

Publisher

John Wiley & Sons, Ltd

Copyright Owner and License

Authors

Additional URL

https://doi.org/10.1002/smr.239

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