Publication Type
Journal Article
Version
acceptedVersion
Publication Date
7-2004
Abstract
Despite the huge investments by organizations in ERP implementation, maintenance, and user training, ERP implementation failures and less-than-satisfactory productivity improvements are common. End-users’ reluctance or unwillingness to adopt or use the newly implemented ERP system is often cited as one of the main reasons for ERP failures. To examine factors leading to the lack of end-user acceptance of ERP systems, we reviewed the literature on user adoption of IT in mandatory contexts, developed hypotheses to explain ERP user acceptance, and conducted a survey study to test the hypotheses. In particular, we examined end-users’ attitudes toward system use and symbolic adoption, which refers to users’ voluntary mental acceptance of a system, to understand user acceptance in the ERP context. Four cognitive constructs—perceived usefulness, perceived ease of use, perceived compatibility, and perceived fit—were hypothesized as the antecedents. The research model was tested through a survey of end-users’ perceptions concerning adopting and using a newly implemented ERP system. The findings support most of our hypotheses. Specifically, perceived compatibility and perceived ease of use have both direct and indirect effects (mediated by attitude) on symbolic adoption, while perceived fit and perceived usefulness influence symbolic adoption by being fully mediated through attitude. The study provides managerial implications for organizations that are striving to engender user acceptance of newly adopted enterprise systems and applications.
Keywords
Compatibility, enterprise system, ERP, fit, perceived ease of use, perceived usefulness, symbolic adoption, user acceptance
Discipline
Databases and Information Systems | Management Information Systems
Research Areas
Data Science and Engineering
Publication
Information Resources Management Journal
Volume
17
Issue
3
First Page
32
Last Page
53
ISSN
1040-1628
Identifier
10.4018/irmj.2004070103
Publisher
IGI Global
Citation
NAH, Fiona Fui-hoon; TAN, Xin; and TEH, Soon Hing.
An empirical investigation on end-users’ acceptance of enterprise systems. (2004). Information Resources Management Journal. 17, (3), 32-53.
Available at: https://ink.library.smu.edu.sg/sis_research/9942
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.4018/irmj.2004070103