Publication Type

Journal Article

Version

publishedVersion

Publication Date

10-2006

Abstract

Seven categories of critical success factors were identified from the ERP literature: (1) business plan and vision; (2) change management, (3) communication; (4) ERP team composition, skills and compensation; (5) management support and championship; (6) project management, (7) system analysis, selection and technical implementation. We conducted a case study of two organizations that had implemented and upgraded ERP systems. We adopted Markus and Tanis' four-phase model and compared the importance of these critical success factors across the phases of ERP implementation and upgrade. The importance of these factors across the phases of ERP implementation and upgrade is very similar. 'Business Plan and Vision' and 'Top Management Support and Championship' are critical during the Chartering phase. 'ERP Team Composition, Skills and Compensation,' 'Project Management' and 'System Analysis, Selection and Technical Implementation' are most important during the Project phase. 'Change Management' and 'Communication' are very important during the Project and Shakedown phases.

Keywords

Enterprise resource planning, implementation, upgrade, maintenance, critical success factors

Discipline

Databases and Information Systems | Management Information Systems

Research Areas

Data Science and Engineering

Publication

Journal of Computer Information Systems

Volume

46

Issue

5

First Page

99

Last Page

113

ISSN

0887-4417

Identifier

10.1080/08874417.2006.11645928

Publisher

Taylor and Francis Group

Copyright Owner and License

Publisher

Additional URL

https://doi.org/10.1080/08874417.2006.11645928

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