Alternative Title
Developing an instrument to measure the adoption of mobile services
Publication Type
Journal Article
Version
publishedVersion
Publication Date
1-2011
Abstract
Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.
Keywords
Survey instrument, trust, context, mobile service, mobile services acceptance model, measurement
Discipline
Databases and Information Systems
Research Areas
Information Systems and Management
Areas of Excellence
Digital transformation
Publication
Mobile Information Systems
Volume
7
Issue
1
First Page
45
Last Page
67
ISSN
1574-017X
Identifier
10.3233/MIS-2011-0110
Citation
GAO, Shang; KROGSTIE, John; and SIAU, Keng.
Development of an instrument to measure the adoption of mobile services. (2011). Mobile Information Systems. 7, (1), 45-67.
Available at: https://ink.library.smu.edu.sg/sis_research/9934
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.3233/MIS-2011-0110
