Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

1-2025

Abstract

This research explores the effect of gamification using achievement-oriented affordances in Enterprise Resource Planning (ERP) systems on subjective (behavioral intention) and objective (performance) outcomes. Drawing on the cognitive-affectiveconative (CAC) framework, a research model was developed to explain behavioral intention and tested in a pilot experiment with 63 participants. These participants completed a post-study questionnaire for assessing the impact of gamification on users’ behavioral intention that is mediated by CAC constructs: focused immersion, enjoyment, and selfrewarding experience. Preliminary results show that gamification enhances enjoyment and self-rewarding experience, which in turn positively influence and fully mediate behavioral intention. Objective performance outcomes were analyzed with 91 participants in another experimental study, which indicates that users of gamified ERP showed greater performance improvement than users of traditional (non-gamified) ERP. Our results contribute to a better theoretical and practical understanding of how gamification influences subjective and objective outcomes in the ERP context.

Keywords

Gamification, Enterprise Resource Planning, Cognitive-affective-conative Framework, Behavioral Intention, Performance, AchievementOriented Affordances

Discipline

Databases and Information Systems

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Proceedings of the 58th Hawaii International Conference on System Sciences, Waikoloa, Big Island, Hawaii, January 7-10

First Page

1441

Last Page

1460

ISBN

9780998133188

City or Country

Waikoloa, Big Island, Hawaii

Additional URL

https://hdl.handle.net/10125/109013

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