Publication Type
Journal Article
Version
publishedVersion
Publication Date
8-2003
Abstract
This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each of these factors is discussed.
Keywords
Chief information officers, organizational change, enterprise resource planning
Discipline
Databases and Information Systems | Management Information Systems
Publication
International Journal of Human-Computer Interaction
Volume
16
Issue
1
First Page
5
Last Page
22
ISSN
1044-7318
Identifier
10.1207/S15327590IJHC1601_2
Publisher
Taylor and Francis Group
Citation
NAH, Fiona Fui-hoon; ZUCKWEILER, Kathryn M.; and LAU, Janet Lee-Shang.
ERP implementation: Chief Information Officers’ perceptions of critical success factors. (2003). International Journal of Human-Computer Interaction. 16, (1), 5-22.
Available at: https://ink.library.smu.edu.sg/sis_research/9900
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1207/S15327590IJHC1601_2