Publication Type

Journal Article

Version

publishedVersion

Publication Date

9-2011

Abstract

Data consumers are provided with easy online access to information on the World Wide Web. However, consumers face information quality problems in their quest for information. This paper focuses on the development of an instrument to measure information quality (IQ) on the World Wide Web from a user's perspective. Based on a comprehensive review of the literature, 20 important IQ frameworks were identified. These models, though varied in their approach and application, share a number of characteristics regarding their classifications of the attributes of quality. The paper identifies common dimensions that exist across the existing IQ frameworks in the literature and develops a unified comprehensive framework for the measurement of IQ based on the identified thread of commonality and the intuitive approach. A survey instrument was developed and fine-tuned using the iterative cognitive interview process. The proposed survey instrument comprises 72 questions to measure 22 IQ dimensions.

Keywords

information quality, IQ; information quality frameworks, survey instrument, reliability

Discipline

Databases and Information Systems

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

International Journal of Information Quality

Volume

2

Issue

4

First Page

324

Last Page

343

ISSN

1751-0457

Identifier

10.1504/IJIQ.2011.043784

Publisher

Inderscience

Additional URL

https://doi.org/10.1504/IJIQ.2011.043784

Download

Share

COinS