Publication Type

Journal Article

Version

publishedVersion

Publication Date

6-2014

Abstract

Research has identified a variety of factors that influence people’s intentions to use IS and their degree of IS use. However, what has not been well understood are the characteristics of competent IS users who are proficient in using IS and are able to achieve quality IS usage. Considering that improving IS users’ abilities to more efficiently and effectively use IS has always been and remains a challenge, research that provides a comprehensive view of the characteristics associated with competent IS users is warranted. This paper addresses this research question by proposing a conceptual foundation for IS user competency. Based on social cognitive theory, this research also proposes an overarching framework for IS user competency that can serve as a theoretical foundation for future research in this domain.

Keywords

IS Users, IS User Competency, Social Cognitive Theory

Discipline

Databases and Information Systems

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Communications of the Association for Information Systems

Volume

34

Issue

81

First Page

1363

Last Page

1378

ISSN

1529-3181

Identifier

10.17705/1CAIS.03480

Publisher

Association for Information Systems

Additional URL

https://doi.org/10.17705/1CAIS.03480

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