Publication Type

Journal Article

Version

publishedVersion

Publication Date

2-2019

Abstract

Enterprise systems have become an integral part of an organization’s operations. However, they also pose many challenges to organizations from the perspective of implementation, user training, as well as use and acceptance. Without effective usage, enterprise systems may not be able to provide the strategic or competitive advantages that organizations desire. Therefore, organizations mayconsider gamification to enhance training, acceptance, and usage. We discuss the various ways in whichenterprise system challenges can be addressed through the lens of gamification and present a frameworkforgamificationofenterprisesystems. Theframeworkiscomprisedofbasicprinciplesand key design elements of gamification, as well as their application to enterprise systems. The specific principles of gamification include Challenge, Interactivity, Goal Orientation, Social Connectivity, Competition, Achievement, Reinforcement, and Fun Orientation. Design elements, such as points, levels, badges, leaderboards, progress bars, quests, and avatars, represent the application of these gamification principles, which can foster engagement with enterprise systems. The framework was validated by a group of experts. We also provide practical and theoretical implications, as well as suggestions for future research.

Keywords

gamification, designelements, enterprise system, challenge; interactivity, goal orientation, social connectivity, competition, achievement, reinforcement, fun orientation

Discipline

Databases and Information Systems

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Systems

Volume

7

Issue

1

First Page

1

Last Page

21

ISSN

2079-8954

Identifier

10.3390/systems7010013

Publisher

MDPI

Additional URL

https://doi.org/10.3390/systems7010013

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