Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
12-2012
Abstract
Location-based services evolved with the advancement in mobile technology and wireless technology. Researchers have studied location-based services in terms of privacy, trust, and user acceptance. Statistics suggest the percentage of location-based services users is still relatively low. Therefore, the main objective of this study was to gain a comprehensive and holistic understanding of the critical success factors of location-based services. The electronic brainstorming approach was used to gather the opinions of an expert group of practitioners, researchers, and users on the critical success factors of location-based services. Through grouping similar factors together based on past literature, 15 categories of critical success factors were developed. These 15 categories were ranked and rated according to importance. The results showed that speed, real-time or up-to-date information, cost, usefulness or benefits, and simple or ease of use are the five most important critical success factors. The results of this research highlight potential areas of research, and research and development. The results of this study also provide guidelines for practitioners to create a competitive location-based services strategy to increase consumer adoption.
Keywords
Location-based services, mobile services, mobile commerce, electronic commerce, critical success factors, electronic brainstorming
Discipline
Databases and Information Systems
Research Areas
Information Systems and Management
Areas of Excellence
Digital transformation
Publication
Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, December 16-19
First Page
1
Last Page
11
Publisher
AIS
City or Country
Atlanta
Citation
CHIN, Natalie J. P. and SIAU, Keng.
Critical success factors of location-based services. (2012). Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, December 16-19. 1-11.
Available at: https://ink.library.smu.edu.sg/sis_research/9734
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://aisel.aisnet.org/icis2012/proceedings/ResearchInProgress/17/