Publication Type

Journal Article

Version

publishedVersion

Publication Date

1-2004

Abstract

Group Support Systems (GSSs) have emerged as a new type of information system to aid group decision-making. With the proliferation of such systems in organizations, evaluation of GSSs is becoming increasingly important. This paper reports the evaluation of an existing GSS. Our usability framework consists of nine dimensions: visual clarity, consistency, compatibility, informative feedback, explicitness, flexibility and control, error prevention and correction, ease of learning, and ease of use. We make use of the co-discovery method where teams of two participants perform tasks together while being observed. The study involves questionnaires and interview sessions. The strengths and weaknesses of the research method, research framework, and research instruments used in this evaluation are also discussed.

Keywords

Usability evaluation, Co-discovery, Co-participation, Thinking-aloud, Group support systems

Discipline

Databases and Information Systems

Research Areas

Data Science and Engineering; Information Systems and Management

Publication

Journal of Computer Information Systems

Volume

44

Issue

2

First Page

17

Last Page

28

ISSN

0887-4417

Identifier

10.1080/08874417.2004.11647563

Publisher

Taylor and Francis Group

Additional URL

https://doi.org/10.1080/08874417.2004.11647563

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