Publication Type

Journal Article

Version

publishedVersion

Publication Date

6-2011

Abstract

This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals.

Keywords

Abstract concept, Analytical tool, Business professionals, E-services, Formal modeling, Formal modeling language, IT professional, Service responsibility table, Service value chains, Systems analysis and design, Systems design, UML diagrams, Unified Modeling, Work system method

Discipline

Computer and Systems Architecture | Numerical Analysis and Scientific Computing | Systems Architecture

Research Areas

Data Science and Engineering; Information Systems and Management

Publication

Decision Support Systems

Volume

51

Issue

3

First Page

350

Last Page

360

ISSN

0167-9236

Identifier

10.1016/j.dss.2011.01.001

Publisher

Elsevier

Additional URL

https://doi.org/10.1016/j.dss.2011.01.001

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