Publication Type
Journal Article
Version
publishedVersion
Publication Date
6-1999
Abstract
Expert support systems (ESSs) are increasingly used in organizations to support individuals and groups in decision making. Although ESSs have been shown to enhance the decision-making capabilities of individuals, their benefits in supporting group decision making are less clear. To the best of our knowledge, no empirical research has evaluated the effectiveness of the technology in the group setting or compared its usefulness for supporting individual versus group decision making. The results of this research show that ESSs benefit decision making of both individuals and groups and novices are able to gain more from ESSs than experts. The findings also suggest that groups outperform individuals in both with and without ESS support settings.
Keywords
Expert support systems (ESSs), Decision making, Empirical research, Group performance
Discipline
Artificial Intelligence and Robotics | Databases and Information Systems | Technology and Innovation
Research Areas
Data Science and Engineering; Information Systems and Management
Publication
Journal of Information Technology Management
Volume
14
Issue
2
First Page
137
Last Page
147
ISSN
1042-1319
Identifier
10.1080/026839699344638
Publisher
Association of Management
Citation
NAH, Fiona Fui-hoon; MAO, Jiye; and BENBASAT, Izak.
The effectiveness of expert support technology for decision making: Individuals versus small groups. (1999). Journal of Information Technology Management. 14, (2), 137-147.
Available at: https://ink.library.smu.edu.sg/sis_research/9571
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1080/026839699344638
Included in
Artificial Intelligence and Robotics Commons, Databases and Information Systems Commons, Technology and Innovation Commons