Publication Type

Journal Article

Version

publishedVersion

Publication Date

8-2001

Abstract

Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed.

Keywords

Systems Integration, implementation, Resource management

Discipline

Computer and Systems Architecture

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Business Process Management Journal

Volume

7

Issue

3

First Page

285

Last Page

296

ISSN

1463-7154

Identifier

10.1108/14637150110392782

Publisher

Emerald

Additional URL

https://doi.org/10.1108/14637150110392782

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