A qualitative investigation on consumer trust in mobile commerce

Author

Keng SIAU, Singapore Management UniversityFollow
Hong SHENG
Fiona Fui-hoon NAH, Singapore Management UniversityFollow
Sidney A. DAVIS

Publication Type

Journal Article

Version

publishedVersion

Publication Date

9-2004

Abstract

Mobile commerce represents a significant development in e-commerce, offering accessibility, ubiquity, mobility, and localisation to users. Despite the potential of mobile commerce, trust is a major obstacle in its adoption and development. Many consumers feel uncomfortable with the idea of conducting commerce over wireless, hand-held devices. The focus of this research is to understand trust in mobile commerce and to identify factors that are important for trust development. The research builds on Siau and Shen's framework which depicts two key factors influencing trust in mobile commerce. This research not only validates and expands on the existing framework, but also provides an expanded conceptual model for future research.

Keywords

Mobile commerce, trust, E-commerce, empirical study, wireless technology, m-commerce

Discipline

Databases and Information Systems | E-Commerce | Sales and Merchandising

Research Areas

Data Science and Engineering

Publication

International Journal of Electronic Business

Volume

2

Issue

3

First Page

283

Last Page

300

ISSN

1470-6067

Identifier

10.1504/IJEB.2004.005143

Publisher

Inderscience

Citation

SIAU, Keng; SHENG, Hong; NAH, Fiona Fui-hoon; and DAVIS, Sidney A.. A qualitative investigation on consumer trust in mobile commerce. (2004). International Journal of Electronic Business. 2, (3), 283-300.
Available at: https://ink.library.smu.edu.sg/sis_research/9488

Copyright Owner and License

Publisher

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1504/IJEB.2004.005143