Publication Type
Journal Article
Version
publishedVersion
Publication Date
12-2016
Abstract
Purpose: This paper aims to assess how enterprise resource planning (ERP) performance of Korean small and medium enterprises in manufacturing differs according to different levels of business process reengineering (BPR), information strategic planning (ISP) and ERP customization. Design/methodology/approach: A questionnaire survey was carried out in this research. Responses from 96 small and medium manufacturing companies that have adopted ERP systems were analyzed. Findings: The results of this study suggest that ISP and BPR implementation are positively correlated to ERP performance. Originality/value: While consulting and customization costs have positive impacts on ERP performance, the level of customization does not influence performance. As one of the pioneering studies that investigate the impact of BPR, ISP and ERP customization on small and medium manufacturing companies, this research contributes to both theory and practice.
Keywords
Enterprise resource planning (ERP), Small medium-sized enterprises, Information strategic planning (ISP), Business process reengineering (BPR), Balanced score card (BSC)
Discipline
Databases and Information Systems | Management Information Systems
Research Areas
Data Science and Engineering
Publication
Asia Pacific Journal of Innovation and Entrepreneurship
Volume
106
Issue
1
First Page
39
Last Page
54
ISSN
2071-1395
Identifier
10.1108/APJIE-12-2016-008
Publisher
Emerald
Citation
HONG, Soon-Goo; SIAU, Keng; and KIM, Jong-Weon.
Impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea. (2016). Asia Pacific Journal of Innovation and Entrepreneurship. 106, (1), 39-54.
Available at: https://ink.library.smu.edu.sg/sis_research/9482
Copyright Owner and License
Authors CC-BY
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.
Additional URL
https://doi.org/10.1108/APJIE-12-2016-008