Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

7-2013

Abstract

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.

Keywords

Perceived quality, Performance Dashboards, Research frameworks, Strategic decisions, Usability, User perceptions

Discipline

Databases and Information Systems | Graphics and Human Computer Interfaces

Research Areas

Data Science and Engineering; Information Systems and Management; Intelligent Systems and Optimization

Publication

Proceedings of the 15th International Conference on Human Interface and the Management of Information: Information and Interaction for Health, Safety, Mobility and Complex Environments, Nevada, USA, 2013 July 21-26

Volume

8017

First Page

116

Last Page

123

ISBN

9783642392146

Identifier

10.1007/978-3-642-39215-3_14

Publisher

Springer

City or Country

Berlin

Additional URL

https://doi.org/10.1007/978-3-642-39215-3_14

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