Publication Type
Journal Article
Version
publishedVersion
Publication Date
6-2006
Abstract
In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.
Keywords
Cognitive mapping, technical communication, user–database interaction
Discipline
Databases and Information Systems
Research Areas
Information Systems and Management
Areas of Excellence
Digital transformation
Publication
IEEE Transactions on Professional Communication
Volume
49
Issue
2
First Page
96
Last Page
108
ISSN
0361-1434
Identifier
10.1109/TPC.2006.875074
Publisher
Institute of Electrical and Electronics Engineers
Citation
SIAU, Keng and TAN, X..
Cognitive mapping techniques for user-database interaction. (2006). IEEE Transactions on Professional Communication. 49, (2), 96-108.
Available at: https://ink.library.smu.edu.sg/sis_research/9382
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1109/TPC.2006.875074