Gamification in ERP systems: A study on intrinsic motivation and user behavioral intentions

Publication Type

Conference Proceeding Article

Publication Date

8-2024

Abstract

In the evolving landscape of Enterprise Resource Planning (ERP) systems, integrating gamification shows promise for enhancing user training and education. However, empirical research on gamification's effect on intrinsic motivation in using ERP is limited. Hence, we examined the intrinsic motivational effects of a gamified ERP environment in this research. We created a Gamified Web Application linked to SAP ERP to investigate how gamification affects users' behavioral intention. Leveraging self-determination theory, we examined the influence of perceived competence, autonomy, and relatedness on usage intent. In a controlled experiment with 63 participants, data collected via survey revealed that gamification enhances perceived competence, which substantially influences the intention to use ERP. Additionally, we found that competence fully mediates the relationship between gamification and behavioral intention. This research underscores the role of gamification in addressing the persistent challenge of user adoption by enhancing the perceived competence of users consequently, influencing users' behavioral intentions toward continued use.

Discipline

Data Storage Systems | Graphics and Human Computer Interfaces

Research Areas

Information Systems and Management

Publication

Proceedings of the 2024 Americas Conference on Information Systems, Salt Lake City, Utah, August 15-17

City or Country

Salt Lake City, Utah

Additional URL

https://authorconnect.aisnet.org/conferences/AMCIS2024/papers/1668

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