Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
7-2020
Abstract
Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users usually vary diversely in their qualities and thus need to be appropriately ranked for each question to improve user satisfaction. It can be observed that product reviews usually provide useful information for a given question, and thus can assist the ranking process. In this paper, we investigate the answer ranking problem for product-related questions, with the relevant reviews treated as auxiliary information that can be exploited for facilitating the ranking. We propose an answer ranking model named MUSE which carefully models multiple semantic relations among the question, answers, and relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph with the question, each answer, and each review snippet as nodes. Then a customized graph convolutional neural network is designed for explicitly modeling the semantic relevance between the question and answers, the content consistency among answers, and the textual entailment between answers and reviews. Extensive experiments on real-world E-commerce datasets across three product categories show that our proposed model achieves superior performance on the concerned answer ranking task.
Keywords
Auxiliary information, Content consistency, Product categories, Question Answering, Semantic relations, Semantic relevance, Textual entailment, User satisfaction
Discipline
Databases and Information Systems | Information Security
Research Areas
Data Science and Engineering; Information Systems and Management
Areas of Excellence
Digital transformation
Publication
Proceedings of the 43rd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Virtual, Online, 2020 Jul 25-30
First Page
569
Last Page
578
ISBN
9781450380164
Identifier
10.1145/3397271.3401166
Publisher
ACM
City or Country
New York
Citation
ZHANG, Wenxuan; DENG, Yang; and LAM, Wai.
Answer ranking for product-related questions via multiple semantic relations modeling. (2020). Proceedings of the 43rd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Virtual, Online, 2020 Jul 25-30. 569-578.
Available at: https://ink.library.smu.edu.sg/sis_research/9099
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1145/3397271.3401166