Publication Type
Conference Proceeding Article
Version
acceptedVersion
Publication Date
10-2010
Abstract
A community of users who report bugs and request features provides valuable feedback that can be used in product development. We compare the community involvement in issue tracker usage between the open source project Eclipse and the closed source project IBM Jazz to evaluate if publicly accessible issue trackers work as well in closed source projects. We find that IBM Jazz successfully receives user feedback through this channel. We then explore the differences in work item processing in IBM Jazz between team members, project members and externals. We conclude that making public issue trackers available in closed source projects is a useful approach for eliciting feedback from the community, but that work items created by team members are processed differently from work items created by project members and externals.
Keywords
Community, Issue tracking, Open commercial, Open source, Users
Discipline
Software Engineering
Research Areas
Software and Cyber-Physical Systems
Publication
HAoSE '10: Human Aspects of Software Engineering, Reno, USA, October 17
First Page
1
Last Page
6
ISBN
9781450305433
Identifier
10.1145/1938595.1938601
Publisher
ACM
City or Country
New York
Citation
GRAMMEL, Lars; SCHACKMANN, Holger; SCHRÖTER, Adrian; TREUDE, Christoph; and STOREY, Margaret-Anne.
Attracting the community's many eyes: An exploration of user involvement in issue tracking. (2010). HAoSE '10: Human Aspects of Software Engineering, Reno, USA, October 17. 1-6.
Available at: https://ink.library.smu.edu.sg/sis_research/8937
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1145/1938595.1938601