Singapore's AI applications in the public sector: Six examples

Author

Steven M. MILLER, Singapore Management UniversityFollow

Publication Type

Journal Article

Version

publishedVersion

Publication Date

7-2023

Abstract

Steven M. Miller describes six instances in which Singapore has applied AI in the public sector, illustrating different ways of improving its engagement with the public by making government services more accessible, anywhere, anytime, and speeding its responses to public processes and feedback. He illustrates how its leaders made the city a living lab for AI use, and what they learned.

Keywords

Artificial intelligence, public sector, Singapore, engagement, government policy

Discipline

Artificial Intelligence and Robotics | Asian Studies | Public Affairs, Public Policy and Public Administration

Research Areas

Information Systems and Management

Publication

Management and Business Review

Volume

3

Issue

1-2

First Page

144

Last Page

155

ISSN

2694-104X

Publisher

Institute for Knowledge and Technology Management

Embargo Period

7-16-2023

Citation

MILLER, Steven M. (2023, July). Singapore's AI applications in the public sector: Six examples. Management and Business Review 3 (1-2), 144-155. [Special issue on AI for Customer Engagement]. Research Collection School Of Computing and Information Systems.

Copyright Owner and License

Publisher

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://mbrjournal.com/wp-content/uploads/2023/07/AI-Customer-Engagement-issue.pdf