Investigating accessibility challenges and opportunities for users with low vision disabilities in customer-to-customer (C2C) marketplaces

Author

Bektur RYSKELDIEV, University of Tsukuba
Kotaro HARA, Singapore Management UniversityFollow
Mariko KOBAYASHI, Mercari R4D
Koki KUSANO, Merpay Inc

Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

10-2022

Abstract

Inaccessible e-commerce websites and mobile applications exclude people with visual impairments (PVI) from online shopping. Customer-to-customer (C2C) marketplaces, a form of e-commerce where trading happens not between businesses and customers but between customers, could pose a unique set of challenges in the interactions that the platform brings about. Through online questionnaire and remote interviews, we investigate problems experienced by people with low vision disabilities in common C2C scenarios. Our study with low vision participants (N = 12) reveal both previously known general accessibility issues (e.g., web and mobile interface accessibility) and C2C specific accessibility issues (e.g., inability to confirm item condition prior to sales).

Keywords

inclusive design, human-computer interaction, online shopping, accessibility

Discipline

E-Commerce | Graphics and Human Computer Interfaces | Software Engineering

Research Areas

Software and Cyber-Physical Systems

Publication

ASSETS '22: Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility, Athens, Greece, October 23-26

First Page

1

Last Page

4

ISBN

9781450392587

Identifier

10.1145/3517428.3550390

Publisher

ACM

City or Country

New York

Citation

RYSKELDIEV, Bektur; HARA, Kotaro; KOBAYASHI, Mariko; and KUSANO, Koki. Investigating accessibility challenges and opportunities for users with low vision disabilities in customer-to-customer (C2C) marketplaces. (2022). ASSETS '22: Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility, Athens, Greece, October 23-26. 1-4.
Available at: https://ink.library.smu.edu.sg/sis_research/7487

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1145/3517428.3550390