Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation

Author

Steven M. MILLER, Singapore Management UniversityFollow

Publication Type

Working Paper

Version

publishedVersion

Publication Date

10-2022

Abstract

In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination.

Keywords

Future of work, AI, artificial intelligence, shopping mall, security, Singapore, Changi Airport, Jewel

Discipline

Artificial Intelligence and Robotics | Asian Studies | Databases and Information Systems | Sales and Merchandising

Research Areas

Information Systems and Management

First Page

1

Last Page

11

Embargo Period

10-20-2022

Citation

MILLER, Steven M.. Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation. (2022). 1-11.
Available at: https://ink.library.smu.edu.sg/sis_research/7473

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.