Publication Type

Working Paper

Version

publishedVersion

Publication Date

9-2022

Abstract

This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing or mastering complex tasks. Following the description of these six examples, this article provides a synthesis of key learning points, observations on building the capacity to be a city-scale lab for AI deployments, and a summary of important leadership factors. These applications are a small subset of existing public sector AI deployments that support the Singapore government’s National AI Strategy of developing and deploying scalable, impactful artificial intelligence (AI) solutions in key economic and social sectors of high value and relevance in ways that serve the needs of its citizens and businesses.

Keywords

Smart nation, government policy, artificial intelligence, strategic national initiatives, Singapore

Discipline

Artificial Intelligence and Robotics | Asian Studies | Management Information Systems | Technology and Innovation

Research Areas

Information Systems and Management

First Page

1

Last Page

24

Embargo Period

9-29-2022

Copyright Owner and License

Authors

Comments

An abridged version of this paper will be published in the forthcoming Management and Business Review journal https://mbrjournal.com/

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