Publication Type

Conference Proceeding Article

Version

acceptedVersion

Publication Date

10-2021

Abstract

Older adults face increased safety challenges, such as targeted online fraud and phishing, contributing to the growing technological divide between them and younger adults. Social support from family and friends is often the primary way older adults receive help, but it may also lead to reliance on others. We have conducted an exploratory study to investigate older adults' attitudes and experiences related to mobile social support technologies for mobile safety. We interviewed 18 older adults about their existing support and used the think-aloud method to gather data about a prototype for providing social support during mobile safety challenges. Our findings point to the potential of mobile technology to increase older adults' ability to mitigate mobile safety challenges through active learning from close social connections. We discuss how to support technology can address helpers' intolerance and overcome the challenges of physical distance.

Keywords

help, older adults, privacy, security, social support

Discipline

Information Security

Research Areas

Cybersecurity

Publication

The ACM International Conference on Mobile Human-Computer Interaction (Mobile HCI 2021)

Identifier

10.1145/3447526.3472047

City or Country

Virtual

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