Publication Type
Conference Proceeding Article
Version
acceptedVersion
Publication Date
10-2021
Abstract
Older adults face increased safety challenges, such as targeted online fraud and phishing, contributing to the growing technological divide between them and younger adults. Social support from family and friends is often the primary way older adults receive help, but it may also lead to reliance on others. We have conducted an exploratory study to investigate older adults' attitudes and experiences related to mobile social support technologies for mobile safety. We interviewed 18 older adults about their existing support and used the think-aloud method to gather data about a prototype for providing social support during mobile safety challenges. Our findings point to the potential of mobile technology to increase older adults' ability to mitigate mobile safety challenges through active learning from close social connections. We discuss how to support technology can address helpers' intolerance and overcome the challenges of physical distance.
Keywords
help, older adults, privacy, security, social support
Discipline
Information Security
Research Areas
Cybersecurity
Publication
The ACM International Conference on Mobile Human-Computer Interaction (Mobile HCI 2021)
Identifier
10.1145/3447526.3472047
City or Country
Virtual
Citation
MENDEL, Tamir; GAO, Debin; LO, David; and TOCH, Eran.
An exploratory study of social support systems to help older adults in managing mobile safety. (2021). The ACM International Conference on Mobile Human-Computer Interaction (Mobile HCI 2021).
Available at: https://ink.library.smu.edu.sg/sis_research/6591
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.