Case study: Enterprise integration and process improvement

Publication Type

Book Chapter

Publication Date

5-2007

Abstract

Enterprise integration (EI) can be a major enabler for business process improvement, but it presents its own challenges. Based on the process improvement experiences of banks in several different countries, this chapter examines common EI challenges and outlines approaches for combining EI and process improvement to achieve maximum benefit. Common EI-related process improvement challenges are poor usability within the user desktop environment, a lack of network-based services, and data collection and management limitations. How EI affects each of these areas is addressed, highlighting specific examples of how these issues present themselves in system environments. The latter part of this chapter outlines best practices for combining EI with process improvement in relation to the challenges identified. Guidelines are provided on how to apply these practices in different organizational contexts.

Keywords

business process improvement, enterprise integration, financial services, case study

Discipline

Databases and Information Systems | Finance and Financial Management | Technology and Innovation

Research Areas

Information Systems and Management

Publication

Enterprise architecture and integration: Methods, implementation and technologies

Editor

Wing Lam & Venky Shankararaman

ISBN

9781591408871

Identifier

10.4018/978-1-59140-887-1.ch014

Publisher

IGI Global

Additional URL

https://doi.org/10.4018/978-1-59140-887-1.ch014

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