Publication Type
Magazine Article
Version
publishedVersion
Publication Date
5-2021
Abstract
In this article, we share our observations on how and why AI-based systems are being deployed. We look at how these systems have been integrated into existing and new work processes, especially the implications for the changing nature of work and how it will be conducted in future with AI-based smart machines. This will help companies that are in the earlier stages of considering, planning, or deploying these systems to know what to expect from recent developments in practice. We draw our analysis from 24 case studies that we have recently completed on AI system usage in actual operational settings.
Keywords
Artificial intelligence systems, technological innovations, ecosystems for AI applications
Discipline
Artificial Intelligence and Robotics | Technology and Innovation
Research Areas
Information Systems and Management
Publication
Asian Management Insights (Singapore Management University)
Volume
8
Issue
1
First Page
18
Last Page
25
ISSN
2315-4284
Publisher
Singapore Management University
Embargo Period
5-12-2021
Citation
DAVENPORT, Thomas H. and MILLER, Steven M..
Working with smart machines: Insights on the future of work. (2021). Asian Management Insights (Singapore Management University). 8, (1), 18-25.
Available at: https://ink.library.smu.edu.sg/sis_research/5930
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://cmp.smu.edu.sg/ami