Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
4-2020
Abstract
Despite the dedication that some volunteer moderators of online communities display when performing their moderation duties, they become targets of hate and harassment by other users. To understand what causes the change in moderator role from heroes to victims, we analyze the responses of 1,818 moderators on Reddit to an online survey about moderation practices and harassment. We built a statistical model and found 6 significant independent variables that affect harassment on moderators, such as the knowledge of community norms, which increases harassment on moderators the most. Our findings imply that vulnerable moderators in toxic communities need countermeasures against harassment.
Keywords
Moderation, Online communities, Reddit, Survey, Toxicity
Discipline
Numerical Analysis and Scientific Computing
Research Areas
Data Science and Engineering
Publication
Companion Proceedings of the Web Conference 2020
Editor
ALMEREKHI, Hind; KWAK, Haewoon; JANSEN, Bernard J.
First Page
122
Last Page
123
ISBN
9781450370240
Identifier
10.1145/3366424.3382729
Publisher
ACM
City or Country
New York
Citation
1
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Comments
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