A feasibility study on crowdsourcing to monitor municipal resources in smart cities

Publication Type

Conference Proceeding Article

Publication Date

4-2018

Abstract

Active citizenry, whereby citizens actively participate in reporting and addressing challenges in urban service delivery is a strategic goal of smart cities such as Singapore. In spite of the promise, we believe that the success of such large-scale nation-wide crowdsourcing deployments depend on the real-word user preferences and behavioral characteristics of citizens. In this paper, we first present our findings on behavioral preferences and key concerns of citizens regarding smart-city services via an opinion survey conducted with 1300 participants. We then propose a “citizen-controlled” urban services reporting platform where citizens actively report on the status of various municipal resources. We advocate the importance of matching user mobility patterns against task locations to make the platform more efficient (i.e., higher task completion rate and lower detour overhead).

Keywords

citizens, mobile crowd sourcing, municipal monitoring, smart cities

Discipline

Databases and Information Systems | Software Engineering

Research Areas

Software and Cyber-Physical Systems

Publication

27th International World Wide Web, WWW 2018; Lyon; France; 2018 April 23-27

First Page

919

Last Page

925

ISBN

9781450356404

Identifier

10.1145/3184558.3191519

Publisher

acm

City or Country

New York

Additional URL

https://doi.org/10.1145/3184558.3191519

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