Publication Type

Magazine Article

Version

acceptedVersion

Publication Date

10-2020

Abstract

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.

Keywords

Future of work, artificial intelligence, business processes, banking, DBS Bank, Singapore

Discipline

Artificial Intelligence and Robotics | Asian Studies | Databases and Information Systems | Finance and Financial Management | Strategic Management Policy

Research Areas

Data Science and Engineering

Publication

Forbes

First Page

1

Last Page

5

ISSN

0015-6914

Publisher

Forbes Magazine

Copyright Owner and License

Authors

Additional URL

https://www.forbes.com/sites/tomdavenport/2020/10/23/the-future-of-work-now-ai-driven-transaction-surveillance-at-dbs-bank/

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