The future of work now: The multi-faceted mall security guard at a multi-faceted Jewel

Author

Thomas H. DAVENPORT, Babson College
Steven M. MILLER, Singapore Management UniversityFollow

Publication Type

Magazine Article

Version

acceptedVersion

Publication Date

9-2020

Abstract

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.

Keywords

Future of work, AI, artificial intelligence, shopping mall, security, Singapore, Changi Airport, Jewel

Discipline

Artificial Intelligence and Robotics | Asian Studies | Databases and Information Systems | Sales and Merchandising

Research Areas

Information Systems and Management

Publication

Forbes

First Page

1

Last Page

4

ISSN

0015-6914

Publisher

Forbes Magazine

Citation

DAVENPORT, Thomas H. and MILLER, Steven M.. The future of work now: The multi-faceted mall security guard at a multi-faceted Jewel. (2020). Forbes. 1-4.
Available at: https://ink.library.smu.edu.sg/sis_research/5297

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.