Publication Type
Journal Article
Version
publishedVersion
Publication Date
9-2017
Abstract
PurposeThe purpose of this paper is to highlight the importance of developing the “right” attitudes toward change.Design/methodology/approachThe viewpoint is based on more than 20 years of experience gained and insights developed through consulting projects and training conducted for numerous multinational companies and public sector organizations across Asia. An overview of international and national competency frameworks that include change management from Australia, United Kingdom, and Singapore is also presented.FindingsA competent change manager requires a combination of knowledge, skills, and attitude to effect change. While knowledge and skills have traditionally been emphasized, there is a need to develop the “right” attitude as well.Research limitationsThis article is based on the author's personal viewpoint which may be subjective.Practical limitationsThe paper provides researchers with an insight on the importance of attitudes as a key contributing factor to change management competency. For the practitioners, it provides another perspective for designing more effective education programs to train change managers with an emphasis on attitudes.Originality/valueThis paper contributes to the existing change management literature by providing insights on the importance of competency, in particular, the “right” attitude required of a change manager.
Keywords
Skills, Empathy, Competency, Change Management, Knowledge, Attitudes
Discipline
Management Information Systems | Management Sciences and Quantitative Methods
Research Areas
Information Systems and Management
Publication
Development and Learning in Organisations
Volume
31
Issue
5
First Page
14
Last Page
16
ISSN
1477-7282
Identifier
10.1108/DLO-01-2017-0002
Publisher
Emerald Publishing
Citation
HOE, Siu Loon.
What makes a competent change manager? The importance of developing the “right” attitudes. (2017). Development and Learning in Organisations. 31, (5), 14-16.
Available at: https://ink.library.smu.edu.sg/sis_research/5161
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
http://doi.org/10.1108/DLO-01-2017-0002
Included in
Management Information Systems Commons, Management Sciences and Quantitative Methods Commons