Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

6-2018

Abstract

Emergency (medical, fire or criminal) Management Systems(EMSs) are crucial for ensuring public safety and security.Typically in many cities, less than 20% of the cases receivedby EMSs belong to the extremely serious category and require immediate help. Rest of the incidents typically are lessserious and thereby allow more flexibility in response time.Therefore, for efficient management of EMS requests, severalEMSs now categorise an incoming emergency request into apriority level based on well studied “triaging” methods. Leading research on optimising emergency response has either focussed on data-driven models for settings with homogenousincidents or on generic heuristics (that are not data-driven) inmulti-priority incident settings.

Discipline

Operations and Supply Chain Management

Research Areas

Operations Management

Publication

Proceedings of International Conference on Automated Planning and Scheduling, ICAPS-18, Netherlands, Europe, UK, 2018 June 24-29

City or Country

Netherlands, Europe, UK

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