Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

4-2018

Abstract

Active citizenry, whereby citizens actively participate inreporting and addressing challenges in urban service delivery is a strategic goalof smart cities such as Singapore. In spite of the promise, we believe that thesuccess of such large-scale nation-wide crowdsourcing deployments depend on thereal-word user preferences and behavioral characteristics of citizens. In thispaper, we first present our findings on behavioral preferences and key concernsof citizens regarding smart-city services via an opinion survey conducted with 1300participants. We then propose a “citizen-controlled” urban services reportingplatform where citizens actively report on the status of various municipalresources. We advocate the importance of matching user mobility patternsagainst task locations to make the platform more efficient (i.e., higher taskcompletion rate and lower detour overhead).

Discipline

Computer Sciences | Databases and Information Systems

Research Areas

Data Science and Engineering

Publication

WWW '18 Companion Proceedings of the The Web Conference 2018

First Page

919

Last Page

925

ISBN

978-1-4503-5640-4

Identifier

10.1145/3184558.3191519

Publisher

International World Wide Web Conferences Steering Committee

City or Country

Lyon, France

Additional URL

https://doi.org/10.1145/3184558.3191519

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