Difficulties in Troubleshooting Automated Manufacturing Systems
Publication Type
Journal Article
Publication Date
1-1990
Abstract
Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting background information, testing hypotheses, making repair attempts, and generating beliefs about causes of failures. Recommendations are provided for how to make people more effective in the troubleshooting task by (i) changing management policies and practices at the plant level, (ii) modifying the process control hardware and software that already exists on the plant floor, and (iii) improving the design of new hardware and software for the next generation of process control systems.
Keywords
Troubleshooting, fault diagnosis, manufacturing systems, automation
Discipline
Computer Sciences | Management Information Systems
Research Areas
Information Systems and Management
Publication
International Journal of Industrial Ergonomics
Volume
5
Issue
1
First Page
91
Last Page
104
ISSN
0169-8141
Identifier
10.1016/0169-8141(90)90031-v
Publisher
Elsevier
Citation
BEREITER, Susan R. and MILLER, Steven M..
Difficulties in Troubleshooting Automated Manufacturing Systems. (1990). International Journal of Industrial Ergonomics. 5, (1), 91-104.
Available at: https://ink.library.smu.edu.sg/sis_research/36
Additional URL
https://doi.org/10.1016/0169-8141(90)90031-v