Publication Type
Conference Proceeding Article
Version
submittedVersion
Publication Date
11-2013
Abstract
Social network analysis has received much attention from corporations recently. Corporations are trying to utilize social media platforms such as Twitter, Facebook and Sina Weibo to expand their own markets. Our system is an online tool to assist these corporations to 1) find potential customers, and 2) track a list of users by specific events from social networks. We employ both textual and network information, and thus produce a keyword-based relevance score for each user in pre-defined dimensions, which indicates the probability of the adoption of a product. Based on the score and its trend, out tool is able to pick up the potential customers for different kinds of products, such as suits which are time-insensitive and diapers which are time-sensitive. In order to detect the scenario of purchasing products as gifts, we filter the user network and only consider the off-line close friend network. In addition, we could track users in a more flexible way. Despite the pre-defined dimensions, our tool is also able to track users by customized events and catch those who mention the event at an early stage.
Discipline
Databases and Information Systems | Digital Communications and Networking | Social Media
Publication
Social informatics: 5th international conference, SocInfo 2013, Kyoto, Japan, November 25-27: Proceedings
First Page
75
Last Page
80
ISBN
9783319032597
Identifier
10.1007/978-3-319-03260-3_7
Publisher
Springer Verlag
City or Country
Cham
Citation
DU, Juan; TAN, Biying; ZHU, Feida; and LIM, Ee-Peng.
Social Listening for Customer Acquisition. (2013). Social informatics: 5th international conference, SocInfo 2013, Kyoto, Japan, November 25-27: Proceedings. 75-80.
Available at: https://ink.library.smu.edu.sg/sis_research/3208
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1007/978-3-319-03260-3_7
Included in
Databases and Information Systems Commons, Digital Communications and Networking Commons, Social Media Commons