Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
11-2015
Abstract
This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.
Keywords
Consumer reviews, star rating, text sentiment, Yelp
Discipline
Databases and Information Systems
Publication
ISAAC 2015: International Symposium on Advanced and Applied Convergence: November 12-15, Seoul: Proceedings
First Page
32
Last Page
38
Publisher
Institute of Internet, Broadcasting and Communication
City or Country
Seoul
Citation
PRITHIVIRAJAN, Maruthi; LAI, Vivian; and SHIM, Kyong Jin.
Analysis of Aspects and Star Ratings in Consumer Reviews. (2015). ISAAC 2015: International Symposium on Advanced and Applied Convergence: November 12-15, Seoul: Proceedings. 32-38.
Available at: https://ink.library.smu.edu.sg/sis_research/3151
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.