Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp
Publication Type
Conference Proceeding Article
Publication Date
10-2015
Abstract
This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.
Keywords
Yelp, consumer reviews, sentiment, star rating
Discipline
Databases and Information Systems
Publication
2015 IEEE International Conference on Big Data (Big Data)
First Page
2954
Last Page
2956
Identifier
10.1109/BigData.2015.7364134
Publisher
IEEE
City or Country
IEEE International Conference on Big Data (IEEE BigData 2015)
Citation
Prithivirajan, M; Lai, V; SHIM, Kyong Jin; and Koo, P.S.
Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp. (2015). 2015 IEEE International Conference on Big Data (Big Data). 2954-2956.
Available at: https://ink.library.smu.edu.sg/sis_research/3148