Using Micro-Reviews to Select an Efficient Set of Reviews

Author

Thanh-Son NGUYEN, Singapore Management UniversityFollow
Hady W. LAUW, Singapore Management UniversityFollow
Panayiotis TSAPARAS, University of Ioannina

Publication Type

Conference Proceeding Article

Version

acceptedVersion

Publication Date

11-2013

Abstract

Online reviews are an invaluable resource for web users trying to make decisions regarding products or services. However, the abundance of review content, as well as the unstructured, lengthy, and verbose nature of reviews make it hard for users to locate the appropriate reviews, and distill the useful information. With the recent growth of social networking and micro-blogging services, we observe the emergence of a new type of online review content, consisting of bite-sized, 140 character-long reviews often posted reactively on the spot via mobile devices. These micro-reviews are short, concise, and focused, nicely complementing the lengthy, elaborate, and verbose nature of full-text reviews. We propose a novel methodology that brings together these two diverse types of review content, to obtain something that is more than the sum of its parts. We use micro-reviews as a crowdsourced way to extract the salient aspects of the reviewed item, and propose a new formulation of the review selection problem that aims to find a small set of reviews that efficiently cover the micro-reviews. Our approach consists of a two-step process: matching review sentences to micro-reviews and then selecting reviews such that we cover as many micro-reviews as possible, with few sentences. We perform a detailed evaluation of all the steps of our methodology using data collected from Foursquare and Yelp.

Keywords

Micro-review, review selection, Algorithms, Experimentation

Discipline

Databases and Information Systems | Numerical Analysis and Scientific Computing

Publication

CIKM '13: Proceedings of the 22nd ACM International Conference on Information and Knowledge Management: San Francisco, October 27 - November 1

First Page

1067

Last Page

1076

ISBN

9781450322638

Identifier

10.1145/2505515.2505568

Publisher

ACM

City or Country

New York

Citation

NGUYEN, Thanh-Son; LAUW, Hady W.; and TSAPARAS, Panayiotis. Using Micro-Reviews to Select an Efficient Set of Reviews. (2013). CIKM '13: Proceedings of the 22nd ACM International Conference on Information and Knowledge Management: San Francisco, October 27 - November 1. 1067-1076.
Available at: https://ink.library.smu.edu.sg/sis_research/1895

Copyright Owner and License

LARC

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1145/2505515.2505568