Publication Type

Journal Article

Version

publishedVersion

Publication Date

9-2026

Abstract

In remote video meetings, visual non-verbal cues, such as facial expressions or head movements, are seen continuously but often only partially. This increases ambiguity compared to in-person settings and can cause misinterpretation or misalignment between intended and perceived meaning. Motivated by communication theories, we designed FaceValue, a technology probe that augments the self-view with private, real-time overlays. These overlays are subtle, suggestive prompts intended to help attendees reflect on how their cues might be interpreted by others. To invite personal interpretation, FaceValue avoids behavioral labeling and instead aims to support meaning-oriented self-awareness: recognizing when visible cues may unintentionally (mis)communicate intent. We deployed FaceValue in the wild with thirteen knowledge workers over multiple weeks, capturing perceived changes in self-awareness and behavior, and impressions on the design concepts, as self-reported by participants through diary entries and exit interviews. Participants felt FaceValue increased their awareness of potentially misaligned cues and motivated in-meeting adjustments, which they believe resulted in improved communication with other attendees. We contribute a conceptual framing that positions visual non-verbal cues as a manipulable communication resource, a technology probe that aims to foster meaning-oriented self-awareness, and empirically-grounded design insights for future meeting systems.

Keywords

remote meetings, self-view, non-verbal cues, communication

Discipline

Databases and Information Systems | Graphics and Human Computer Interfaces

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Proceedings of the ACM on Human-Computer Interaction

Volume

10

Issue

CSCW

First Page

1

Last Page

26

ISSN

2573-0142

Identifier

10.1145/3816934

Publisher

Association for Computing Machinery (ACM)

Additional URL

https://doi.org/10.1145/3816934

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