Publication Type

Conference Proceeding Article

Version

acceptedVersion

Publication Date

8-2025

Abstract

Effective risk assessment is paramount for responsible generative AI (GenAI) deployment. Traditional governance approaches that rely on manual reviews are inadequate given the scale and velocity of GenAI outputs. A risk-based approach incorporating real-time monitoring and governance is paramount. In this research, we examine how the efficacy of suggestive versus supportive explanations for AI’s risk assessment of GenAI outputs is moderated by user domain expertise and AI’s risk assessment in determining user acceptance. We hypothesize that cognitive involvement increases with AI’s risk assessment, with higher risks triggering more critical evaluation. By drawing on the elaboration likelihood model, we hypothesize that supportive explanations have a greater effect on experts and suggestive explanations have a greater effect on novices. We also hypothesize that as AI’s assessed risk increases, the reliance of experts and novices on supportive explanations increases. This research provides insight into the efficacy of explanation style for AI governance systems.

Keywords

Generative AI governance, Risk assessment, Elaboration likelihood model, User domain expertise

Discipline

Artificial Intelligence and Robotics

Research Areas

Information Systems and Management

Areas of Excellence

Digital transformation

Publication

Proceedings of the 31st Americas Conference on Information Systems (AMCIS 2025), Montreal, Canada, August 14-16

First Page

1

Last Page

5

Publisher

AIS

City or Country

United States of America

Additional URL

https://aisel.aisnet.org/amcis2025/intelfuture/intelfuture/48/

Download

Share

COinS