Publication Type

Report

Version

publishedVersion

Publication Date

6-2025

Abstract

This report, "Lessons Learned from Sandboxing, Piloting and Policy Experimentation with AI and Other Digital Initiatives," captures insights and experiences from project experts involved in recent digital innovation initiatives with the governments of Bangladesh, Maldives, and Kazakhstan, and from project experts actively involved with the use of AI for delivering government digital services in the EU, New Zealand, Rwanda, Singapore, United States, and Uzbekistan. The ten in-depth interview write-ups produced from these nine different country settings provide a small but highly informative sample of rich descriptions of some of the important realities, approaches, nuances, issues and challenges related to testing and piloting public sector AI-enabled digital services and other digital innovation efforts. These interview write-ups and the related summary conclusions will help government officials better understand some of the important micro aspects and broader policy aspects of planning, piloting, and deploying AI and digital technology projects. This report contains two parts. Part 1 is the summary report. It provides the motivation and background for the project effort, a listing of who was interviewed and the topics summarised in each interview write-up, a condensed summary of each full-length interview write-up, a summary of the project methodology, and conclusions and recommendations based on my assessment and interpretation of the interview content. Part 2 of this report contains the full write-ups for each of the ten in-depth interviews.

Keywords

Digital innovation, governments, interviews, public sector, technological innovations, Asia, Bangladesh, Maldives, and Kazakhstan, Singapore

Discipline

Asian Studies | Databases and Information Systems | Public Affairs, Public Policy and Public Administration | Technology and Innovation

Research Areas

Information Systems and Management

First Page

1

Last Page

202

Publisher

UN Department of Economic and Social Affairs, Division of Public Institutions and Digital Government

City or Country

New York

Embargo Period

8-31-2025

Copyright Owner and License

Authors

Additional URL

https://publicadministration.desa.un.org/sites/default/files/2025-08/Part%202%20Ten%20In-depth%20Interviews.pdf

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