The impact of security cues on user perceived security in e-commerce

Author

Samuel N. SMITH
Fiona Fui-hoon NAH, Singapore Management UniversityFollow
Maggie X. CHENG

Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

7-2016

Abstract

Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.

Keywords

Security cues, e-commerce, Cybersecurity, Information security

Discipline

Databases and Information Systems | Graphics and Human Computer Interfaces | Information Security

Research Areas

Data Science and Engineering

Publication

Human Aspects of Information Security, Privacy, and Trust: 4th International Conference, HAS 2016, Toronto, Canada, July 17-22, 2016, Proceedings

Volume

9750

First Page

164

Last Page

173

Identifier

10.1007/978-3-319-39381-0_15

Publisher

Springer

City or Country

Cham

Citation

SMITH, Samuel N.; NAH, Fiona Fui-hoon; and CHENG, Maggie X.. The impact of security cues on user perceived security in e-commerce. (2016). Human Aspects of Information Security, Privacy, and Trust: 4th International Conference, HAS 2016, Toronto, Canada, July 17-22, 2016, Proceedings. 9750, 164-173.
Available at: https://ink.library.smu.edu.sg/sis_research/10065

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1007/978-3-319-39381-0_15