Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
12-2011
Abstract
IS user competency, or the ability to realize the fullest potential and the greatest performance from IS use, is important for IS users. However, which factors contribute to IS user competency is unclear. Based on the findings of previous research, a model of IS user competency was developed that focuses on IS-specific characteristics: (i) domain knowledge of and skills in IS, (ii) willingness to try and to explore IS, and (iii) capability of perceiving IS value. The model was validated using the survey approach and the findings suggest that all three factors are pivotal to IS user competency, with willingness to try and to explore IS being the most significant factor. The results suggest that IS user training should not only incorporate the requisite operational understanding of IS, but should also develop users’ ability to understand the value of IS and, most importantly, their willingness to explore IS.
Keywords
IS User Competency, Willingness to Try and to Explore IS, Capability of Perceiving IS Value, Domain Knowledge of and Skills in IS
Discipline
Databases and Information Systems
Research Areas
Information Systems and Management
Publication
Proceedings of the Annual Workshop on HCI Research in MIS (HCI/MIS), Shanghai, China, December 4, 2011
First Page
1
Last Page
5
Publisher
AIS
City or Country
Atlanta, GA
Citation
ESCHENBRENNER, Brenda and NAH, Fiona Fui-hoon.
Validation of a model of information systems user competency. (2011). Proceedings of the Annual Workshop on HCI Research in MIS (HCI/MIS), Shanghai, China, December 4, 2011. 1-5.
Available at: https://ink.library.smu.edu.sg/sis_research/10050
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://aisel.aisnet.org/sighci2011/8/
